We understand the need to have goods delivered on time and perform as described. We strive to have your items sent with in a few hours of receiving payment. We ship all our items through Australian registered post and courier. A signature is required for delivery. Enabling us to track your item. Please notify as soon as possible if an item arrives damaged or DOA. We also provided an option for local pick up. Please let us know if you wish to pick up your item, via email or phone. With local pick up you will be required to pay processing and handling charges of $10.00. Pick up is available from our retail store at 162 Chesterville Road, Moorabbin, VIC 3189. Contact us on - 03 9553 4550 or at email@example.com.
All our products sold carry a 12-month warranty from date of purchase unless stated otherwise. Products must be used in accordance with the manufacturer's recommendations. If you have purchased a product from us and it shows a fault please contact us at firstname.lastname@example.org. Please provide the detail of your complaint and date of purchase. If the fault is inherent in the goods, we will arrange to have the item repaired or replaced. When returning an item please insure to include a copy of your invoice. Freight costs incurred in returning the product to us will be at the sender's expense. We will cover the cost of freight to return the replacement product. Should an identical product be unavailable for replacement (possibly discontinued) an equivalent product will be sent. Please notify as soon as possible if an item arrives damaged or DOA.