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FAQs

We have tried to make it as simple as possible to order from our website. We follow the conventions of most major websites, payment is by VISA, MasterCard and PayPal. We ship all over Australia.

Your details are safe and secure and you will always be kept informed about the status of your order.

If you can’t find the answer you’re after then use our Contact Us form and someone will get back to you directly.

How do I order online?

What forms of payment can I use?

How secure is my credit card and personal information?

How do I obtain an invoice for my online order?

Why should I create an account?

How long will it take for my order to arrive?

Can I reserve products online for pickup in-store?

What is DIY TradeTech's policy on returns and exchange?

How do I order online?

Find a product on our site that you would like to purchase. Click the Add To Cart button. You browse through the site and add as many items as you like - the number of products you have added shows at the top of the screen. When you are ready to finalise your purchase, click the link that shows Amount and Number of item(s). Check the contents of your cart are what you expected. Then click the Proceed To Checkout button. Follow the instructions to complete your order.

There are five steps of the checkout process:

  1. Account Details: This section gives the option of a guest checkout or creating an account. Some customers may prefer the facility of having an account so they can view their order more easily.
  2. Billing & Account Details: This section will confirm your name, email address and telephone number along with your address, state and post code.
  3. Shipping Details: This section will allow you to enter shipping address you would like your order delivered to.
  4. Shipping Method: This section will confirm shipping method in order to complete the checkout process.
  5. Order Confirmation: This section will display your order ID and order summary. Customer will also receive an email confirming their order.

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What forms of payment can I use?

We accept payment by VISA and MasterCard. You can also pay using PayPal. Your card will be debited as soon as your order is processed. We don't accept cheques or money orders.

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How secure is my credit card and personal information?

Your security while shopping online with DIY TradeTech is really important to us, and we have taken all reasonable measures to make sure your credit card and personal details are kept safe at all times.

All pages that require you to enter your personal information or payment details on our site are secure, using 128 bit SSL encryption.

To check that the page you are viewing is secure, look for a padlock icon in the address bar or the bottom right hand corner of your screen.

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How do I obtain an invoice for my online order?

Email order invoice will be sent automatically to the customer after the order is placed.

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Why should I create an account?

If customer has their account, customer can look back and view their orders within their account page but you may check out as a guest.

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How long will it take for my order to arrive?

Orders can take 2 to 5 business days depending on your location, we ship all orders express to get the product to your door as quickly as possible.

Please note delivery times may be delayed due to public holidays.

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Can I reserve products online for pickup in-store?

Yes. Pick up is available from our retail store at 162 Chesterville Road, Cheltenham, VIC 3192. Contact us on - 03 9553 4550 or at sales@diytradetech.com.au.

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What is DIY TradeTech's policy on returns and exchange?

All our products sold carry a 12-month warranty from date of purchase unless stated otherwise. Products must be used in accordance with the manufacturer's recommendations. If you have purchased a product from us and it shows a fault please contact us at sales@diytradetech.com.au. Please provide the detail of your complaint and date of purchase. If the fault is inherent in the goods, we will arrange to have the item repaired or replaced. When returning an item please insure to include a copy of your invoice. Freight costs incurred in returning the product to us will be at the sender's expense. We will cover the cost of freight to return the replacement product. Should an identical product be unavailable for replacement (possibly discontinued) an equivalent product will be sent. Please notify as soon as possible if an item arrives damaged or DOA.

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